Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
You can request return service in these conditions.
*Within 7 calendar days of receiving the product you can return if the product meets all the following criteria; has no manufacturing defects, the product packaging , accessories, gifts, and the brochures are complete, and has no man-made damage, has not been activated, does not affect the secondary sale.
*Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
*Quality problems of non-manmade are found after an exchange.
*It is requested beyond seven (7) calendars days of receiving a product.
*A product sent for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
*A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
*Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
*Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
*Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
*A product is not delivered to ZeroZero within seven (7) calendar days after Return & Refund Service confirmation is sent from ZeroZero.
*The refund was requested for the product that has no quality problem tested by Quality department of ZeroZero.
To start a return, you can contact us at support@zerozero.tech. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@zerozero.tech.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.