Conditions to be Fulfilled for Return

All purchases from the ZEROZERO online store have a 7-day return period, starting from the day the customer receives the product. The customer can apply for a return within 7 days from when the goods are received if the product meets any one of the following conditions:

1. Manufacturing defects; however, the product packaging, accessories, gifts, and instructions are complete, and there is no artificial damage, it has not been activated for use, and does not affect secondary sales.
2. The product has a performance failure and is not artificially damaged.
3. The customer continues to find non-manmade quality problems after a product exchange.

Return Service will not be provided where

1.  It is requested beyond seven (7) days of receiving a product.
2.  The product sent for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3.  A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
4.  Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
5. Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
6. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
7. A product is not delivered to ZEROZERO within seven (7) days after a Return & Refund Service confirmation is sent from ZEROZERO.
8. A refund was requested for the product that has no quality problem when tested by the Quality Department at ZEROZERO.

Conditions to be Fulfilled for Exchange

You can apply for an exchange within fifteen (15) days of receiving the product in the following cases.

1. If it has sustained substantial damage in transit, provided that proof of damage issued by the carrier can be given to ZEROZERO.
2. Significant manufacturing defects are found when the products are not in use.
3. It cannot be turned on despite following instructions in the Quick Guide, under the guidance of technical staff, or quality defects are found after unpacking.
4. Quality problems of a non-manmade type are found even after an exchange.
5. If the product does not match the original description in one or more significant respects.

Exchange service will not be provided where

1. Service is requested after more than fifteen (15) days of receiving the product.
2. Legal proof-of-purchase receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
3. The product sent for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
4. The product is found to have no defects after all appropriate tests are conducted by ZEROZERO.
5. Any fault or damage to the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.,) or improper installation or operation.
6.  Product labels, serial numbers, water damage marks, etc., show signs of tampering or alteration.
7.  Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
8. The received product has not been sent back to ZEROZERO seven (7) days after replacement confirmation from ZEROZERO.
9.  Proof of damage during transit issued by the carrier cannot be provided.

Initiating a Return/Exchange

1. Please reach out to ZEROZERO customer support via operation@zerozerorobotics.com to initiate a return or exchange. Please state the reason for return or exchange and provide an invoice or screenshot to confirm the order number.
2. ZEROZERO support will share the corresponding return address with you within 24 working hours.
3. For the refund or exchange to be processed in a timely manner, please be sure to send a return notification to ZEROZERO with the following information:

• Name of the courier

• Tracking information

Who will pay for shipping?

When returning items for a refund due to non-quality issues, customers are responsible for paying the return shipping costs and for any damage or loss incurred in transit.

For refunds caused by non-human quality problems in the product itself, ZEROZERO will cover the freight. However, the customer needs to pay the shipping cost in advance, and then contact ZEROZERO customer service via  operation@zerozerorobotics.com for reimbursement.

How long does it take to get a refund?

Refunds will be issued after ZEROZERO receives the product at its warehouse, and confirms that it meets the conditions in the return policy. The refund will be made using the same method as the initial order. Processing time typically takes 3-5 working days. We request customers who have not received a refund within the specified time to please double check their credit card statement or contact their credit card company, as it may take some time before the refund is officially posted. For any other refund-related questions, please contact us at  operation@zerozerorobotics.com.

How long will it take to get an exchange?

The warehouse will inspect the goods after they are received. If it is confirmed that the replacement conditions are met, the faulty part will be replaced. If the host fails, the host will be replaced. Other non-faulty parts will not be replaced. Items will be dispatched as soon as possible after replacement.